In this article, you will get acquainted with the structure of your Onfleet organization and it's settings. To view how to set-up your organization's team member and drivers, please go to our Organization Setup article.
- Organization Settings
- Resetting an Admin Password
Click the gear icon in the top right of the dashboard to access settings.
From the Organization tab you can configure your organization's settings:
Click on the logo icon to insert a custom organization logo. File format must be either JPEG or PNG, and the size must be smaller than 3MB.
The organization name can be changed by typing the updated name in this text field. Save the changes by clicking Done in the bottom right.
The email address under the "Organization" section is the organization email, it is only used for general organization email/notification purposes, and cannot be used for login.
Admin Email Address
The admin email used for the organization can be changed by selecting "Profile" from the "Settings" page. Save the changes by clicking Done in the bottom right.
A confirmation email will be sent to the new email that has been entered. Changes to the admin email will not apply until this confirmation has been completed.
The country can be changed by selecting the correct country from the dropdown menu. This will affect which time zones are available. Save the changes by clicking Done in the bottom right.
Organization Time Zone
The organization's time zone can be changed by selecting the correct timezone from the dropdown menu. Save the changes by clicking Done in the bottom right.
Organization Phone Number
The organization phone number can be set up in the Admin "User Settings". This phone number is used if routing calls from recipients to dispatchers are preferred.
Resetting an Admin Password
The admin password can be easily reset through the login screen. Simply start by opening the page www.onfleet.com/login.
Here you will be prompted for your login credentials. Simply click Forgot at the bottom of this screen.
Enter the email address used to create the admin account for your organization. This email must be unique to your organization and cannot be used by any other Onfleet dashboard.
After you enter the unique admin email address, click Reset Password.
An email will be sent to the address provided in the previous step with the subject line "Reset Your Password". Be sure to check your spam folder. Click the Reset Password button within this email.
You will then be taken to a portal that will allow you to update the password associated with this admin account. Enter the new password and click Continue.
You will then be returned to the original login screen where you can enter the admin email address and the new password that you just reset.