Customized Recipient Experience

In this article you will explore how Onfleet offers a range of premium, custom branding features designed to leave your customers or recipients delighted! 

This article covers:

Overview and Branding

In addition to offering dedicated phone numbers, we offer the ability to remove the 'Powered by Onfleet' logo in the Recipient Tracking Page.

Additionally, we offer the use of a Custom CNAME for the Recipient Tracking Page URL, so that you may customize and brand the URL recipients see when they receive task notifications, as well as an offering for favicon customization, so that recipients can quickly identify your brand on the Recipient Tracking page.

Billing note: Custom branding is included with all Professional plans. For more details please visit our pricing page or click here to open a Support Ticket.

 

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Hide Driver Name in Recipient Tracking Page

Dispatchers can choose whether to display the name of the drivers within the recipient tracking page.

To do this, simply go to the settings at the top right within the dashboard. Then navigate to the "Tracking Page" tab and click on the "Customize..." button. On the left side, you will see the checkbox to either display or hide the driver's name within the tracking page.

Be sure to click "Done" to save the changes to your tracking page settings.

Take a look at this video to see exactly how to change these settings within your dashboard:

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Collect Feedback from Recipients

You can enable a feedback form on the tracking page upon task completion, allowing your recipients to rate and provide feedback on their delivery experience.

To enable this feature, open Settings > Tracking > Customize

 

Then check the "Enable feedback" box.

You must also have the {trakLink} tag inserted into one of your automatic notifications in order for this to be surfaced. This tag is included by default in the Task Started notification, but you may wish to create a notification with the Task Completed trigger and insert the {trakLink} tag again to encourage feedback.

 

An example of this rating link would look something like this:

 

 

If the recipient chooses to leave feedback and clicks on the link, they will have the opportunity to leave a five star review in a feedback portal that looks like this:

 

Once collected, you can access the feedback through the task export feature or by opening the completed task modal within your dashboard (photo of that below):

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