In this article, you will learn how to set notifications for your order recipients and the tracking page you would like to be displayed for your orders.
To edit or create the notifications you would like your recipients to receive, select the "Settings" icon on the bottom left corner of the dashboard. Once in the "Settings" modal, select the "Communications" tab.
You can set up and customize any number of automated SMS messages that can be sent to a recipient based on varying driver actions and triggers.
Note: There can only be one notification per trigger. Below the notifications window, you will have the option to select the language in which you would like to communicate with your customers.
To learn more about how to set up new notifications and edit current notifications, please refer to our "Communications & Notifications" article.
Onfleet's telephony providers will handle the following messages on long codes in accordance with industry standards (Note: This is entirely independent of Onfleet opt-out settings and will not be reflected in the recipient profile in the dashboard).
STOP will stop customers from receiving messages from your Onfleet number.
HELP will return a message informing the customer that they can use the above commands to control the delivery of messages.
If your recipient sent a STOP request by accident, please have them text 'START', `YES`, or `UNSTOP` from the same number and let us know by emailing support@onfleet.com so that we may restore their Onfleet notifications preferences.
Tracking Page
You can allow your recipients to view a tracking page of their driver's location, and the option to communicate with the driver via SMS or call. You are able to customize the tracking page with your preferred colors, and which details you would like to include regarding the driver and order.
To learn more on how to set up the Tracking page, please refer to our "Tracking Page" support article.