In this article, you will learn about service availability hours your courier will set for their operations. The service availability is applied to your orders when you create them.
This article will cover:
Service Availability
Services are only available during specified service availability hours by your courier (e.g., 9:00 AM–5:00 PM). Orders must fit within these hours to qualify for the selected service.
- Examples of a same-day service:
- If a 2-hour same-day service operates from 9:00 AM to 5:00 PM, an order with a ready-by time of 10:00 AM qualifies for that day. However, an order with a ready-by time of 6:00 PM would not qualify for that day and the service will not be shown as an option.
- For next-day services, orders must be ready by a specific cutoff time to qualify.
- A next-day delivery service requires the order to be ready by a certain time to ensure delivery by the end of the next day.
- For a "by 5PM next day" service operating from 9:00 AM to 5:00 PM with a 3:00 PM cutoff time:
- An order that is ready by 10:00 AM today (Monday) qualifies for the service and will be delivered by Tuesday at 5 PM.
- However, an order that is ready by 4:00 PM today (Monday) does not qualify, and the next available delivery option will be on Wednesday at 5PM .
When Rates and Services Are Not Configured
If your courier has not configured rates or services for your account:
- You will not see specific service options or predefined pricing.
- Entering details such as ready-by time, due-by time, weight, and pieces is optional.
Once you are satisfied with the details for your order, you can select "Place Order" located at the bottom-right of the order modal, and the order will be added to your table view and your courier’s dashboard.