In this article, you will learn how to enable your clients to print order labels with a scannable barcode for pickup and drop-off orders. When barcode generation is enabled, each printed label will include a unique barcode (QR code) tied to the order’s pickup and drop-off tasks.
This feature is helpful for couriers and clients to:
- Verify that each package was properly scanned at pickup and drop-off
- Maintain a reliable chain of custody
- Improve operational visibility
This article will cover:
Enabling Barcode Generation
As a courier, you can enable the barcode functionality on a per-client basis from the "Client Settings" page. To configure barcode settings, follow these steps:
- Select "Clients" under the "Courier" drop-down menu
- Then click on the pencil icon on the right side to edit the client settings
- Under the "Label & Barcode Settings" section, toggle the "Generate and include barcode on order labels" switch and set your scan requirement to either "Optional" or "Required".
If required, drivers must scan the correct barcode to complete the task, and if optional,
Drivers may complete the task without scanning.
Note: This setting is only available to Scale+ couriers.
Printing a Label
Once you have enabled barcodes for your clients, your organization and your client organizations will be able to print labels.
To print a label, select the order on your dashboard, then click on the actions icon (three vertical dots) and then select "Print label".
- If an order includes multiple pieces, a unique barcode will be generated for each.
- A numeric identifier is also shown below the barcode to support manual entry if scanning is not possible.
View Scannable Events
When barcode scanning is enabled, each scan event is recorded in the task and order history.
Under the "Order History" view, it will display all the scan events linked to the order and will include timestamps.
The "Task History View" will show barcode scanning for each pickup or dropoff.