Scheduled Phone Support

In this article, you will learn about Onfleet's Scheduled Phone Support program, which is available to Premium, Professional, and Enterprise plan customers. 

Our Support team offers Scheduled Phone Support as an additional support channel for our customers. 

 

Overview

Onfleet users on the Premium, Professional, and Enterprise plans qualify for two (2) Scheduled Phone Support calls per month. Calls do not carry over month-per-month. To request a call, please reach out to the Support team at support@onfleet.com and one of our Support team members will reach out with more information regarding your request. We require at least 24 hours' notice for any Scheduled Phone Support call, and do not currently offer unscheduled outbound call requests. 

Support calls are 30 minutes in length and may cover topics such as general troubleshooting, dashboard assistance, workflow suggestions/review, and API/Webhook recommendations. To discuss plan upgrades, pricing, or onboarding please reach out to the Success team at success@onfleet.com

Please note, the Scheduled Phone Support is not to be used in case of Emergencies. If you require immediate assistance please reach out to the Support team at support@onfleet.com and one of our Support team members will be happy to assist you further. 

 

 

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