Organization Structure

In this article, you will get acquainted with the structure of your Onfleet organization and the difference between the three email fields available in the "Settings" option of the administrator account for an organization. 

This article covers: 

Organization Structure

Account Owner

The account owner is the creator of the Onfleet organization. The account owner will have access to all the same functions as administrators; however, Account Owners are the only users who have access to billing information for an organization. Each organization has one account owner. 


The organization administrator can configure the organization, and add and manage:  teams, hubs, dispatchers, and drivers. The administrator can also access analytics for the entire organization and any connected sub-organizations. 


The "Teams" function groups drivers and dispatchers together, and can be used to segment an organization by geographic area, operational unit, or any other desired structure. The administrator has access to all teams while dispatchers and drivers have access only to teams they have been assigned.


A Hub is a central location from which your drivers start and end routes. For example:

  • A city headquarters
  • A warehouse
  • A central kitchen
  • A parking lot

Hubs are created by administrators and can be assigned to one or more teams. However, teams can only be assigned one hub at a time.


Dispatchers are added by the administrator and are assigned to one or more teams. A dispatcher is a dashboard user who views and/or manages drivers and tasks for assigned teams. For example:

  • A driver manager
  • A route planner
  • A customer service agent


Drivers are added by the administrator of an organization or a dispatcher and are assigned to one or more teams. They complete tasks in the field using the driver app on Android or iOS.


Tasks represent pickup or delivery work to perform at a destination. For example:

  • Delivery of groceries or meal kits
  • Delivery of a medicine prescription
  • Pickup of laundry or dry-cleaning
  • Pickup of a retail/e-commerce return

Tasks are completed by drivers using the driver app on Android or iOS.

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Organization Email

The "Organization Email" is found under the "Organization" tab in the settings for an admin account, this email will receive the majority of communications from Onfleet but please note - this is not the log-in email for an account. 


The email you place in this section will receive the following communication: 

  • Receives email digests (daily/weekly).
  • Trial updates. 
  • Connection requests.
  • Webhook failure messages. 
  • Alert notifications, such as: 'STOP' sent by the recipient in response to notifications. 
  • General contact emails from Onfleet (including Support, Success, Sales, etc).  

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Driver Support Email

This email will receive any support requests or questions from drivers in your organization. 


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Login Email

The email under "User Settings" is the login email for the administrator account and can be found under the "User Settings" section of the settings in the account owner or admin account.


This email is responsible for the following: 

  • Username for the admin user.
  • Organization email.
  • Receives 'Unrouted SMS/call received' emails if there is no dedicated number set and call anonymization is enabled.
  • Can receive a "Task Export" email (if the export was initiated by the admin user).

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