Estimated Time of Arrival (ETA)


In this article, you will learn about the Estimated Time of Arrival (ETA), where estimates are shown, and how estimates are calculated.

Estimated Time of Arrival (ETA) is the estimated time a driver will physically arrive at a task's destination. 

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Where are estimates shown?

The ETA's are shown in a variety of places. Here is where to find them:

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  • On the recipient tracking page for an active delivery (all plans).

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  • For a driver’s future tasks when using Onfleet’s Predictive ETA advanced feature (Basic, Premium and Professional plans)

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  • In Predictive ETA customer notifications (Premium and Professional plans).

 

  • On the recipient tracking page for an upcoming delivery when Predictive ETA notifications are used (Premium and Professional plans).

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How Estimates are Calculated

Onfleet ETAs are calculated by combining data from Google's Distance Matrix API, data obtained from sensors on the driver's smartphone, and proprietary machine learning algorithms. 

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