Battery Optimization & Background Restrictions

In this article, we will review some mobile system-specific settings that may restrict the performance of the Onfleet app and how to fix the issue. 

Please note we recommend that drivers do not swipe (i.e "kill") Onfleet from recent apps while on duty. 

This article covers: 

 

 

Battery Optimization Restrictions

If you are using an Android device and are experiencing issues with task completion, task tracking or navigation, the “Battery Optimization” feature on your device may be to blame. 

On some phones, the “Battery Optimization” setting restrict background network functionality, so no location or other data is transmitted as long as Onfleet (or other apps) are backgrounded. To ensure the full and proper use of Onfleet’s app while using an Android device, we recommend ensuring that the “Battery Optimization” mode is turned off. 

Please click the links below to follow the instructions on how to turn off Battery Optimization restriction for your Onfleet App on an Android device: 

 

 

Note: After following any of these steps, we recommend restarting your device to ensure the changes have been successfully applied.



Google Android 6, 7 and 8 devices

  1. Open the Settings menu on your device and tap Battery.
  2. From the top right section, select the “More” button, and choose Battery Optimization.
  3. On the Battery Optimization screen, switch to the All apps list from the drop-down to see all of the apps on your device. 
  4. Select Onfleet from the menu and choose Don’t Optimize

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Samsung S8

  1. Open the Settings menu on your device and tap Device Maintenance.
  2. Tap Battery at the bottom left.
  3. Scroll through the App list until you find Unmonitored apps.
  4. Select the three vertical dots on the top right corner to add Onfleet to the Unmonitored App list. 

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Samsung S9, S10

  1. Open device Settings
  2. Select Device Care. 
  3. Tap Battery from the bottom left-hand corner. 
  4. Tap the three vertical dots at the top-right corner. 
  5. Disable Put unused apps to sleep.
  6. Disable Auto-disable unused apps.
  7. Select “Sleeping Apps” to check if Onfleet is listed, if so, remove. 
  8. Disable background restrictions for Onfleet. 

Note: Samsung S9 and S10 App or System updates may revert these settings back to their original settings. We recommend periodically checking these settings to ensure no restrictions are placed on Onfleet. 

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Samsung Galaxy Android 6, 7 and 8 devices

  1. Open the Settings menu on your device and tap Device Maintenance.
  2. Tap Battery at the bottom left.
  3. Tap Battery Usage
  4. From the top right corner of the action, bar tap the “More” button and select Optimize Battery Usage.
    5. On the Optimize Battery Usage screen, switch to the All Apps list from the drop-down to see all of the apps on your device.
    6. Turn off to exclude Onfleet from the battery restrictions. 

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LG Devices

  1. Open the Settings menu on your device and tap Battery & Power Saving.
    2. Tap Battery Usage.
    3. Tap Ignore Optimizations.
    4. Find the Onfleet app and turn on to exclude from the Battery Optimization feature.

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Huawei devices

  1. Open the Settings on your Huawei device.
    2. Select Apps.
    3. Select Settings.
    4. Select Special Access.
    5. Select Ignore Optimizations.
    6. Find the Onfleet app and select “Allow”.

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Samsung Ultra Power Saving Mode

In Ultra Power Saving Mode, background battery usage will be automatically blocked for all apps by default. To remove Onfleet from being blocked please follow this guide:

  1. Select the Apps icon. 
  2. Go to Smart Manager.
  3. Tap Ultra Power Saving Mode. 
  4. Ensure Ultra Power Saving Mode is turned off. 

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Background Network Restrictions

The Onfleet app requires the ability to run on a device's network background while a driver is on duty. Drivers should not disable background data for Onfleet, otherwise, their location will not be sent, and their task distances will be misreported. 

Although this setting is set manually on a per-app basis if you are experiencing errors with task navigation or misreported distances we recommend you ensure the Onfleet is allowed to run on the device background. 

 

Please click the links below to follow the instructions on how to turn off Background Network restriction for your Onfleet App on an Android device: 


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Samsung Galaxy Devices

  1. Open the Settings menu on your device and tap Device Maintenance.
    2. Select Battery located at the bottom left.
    3. Tap the MID option on Power Saving Mode.
    4. Tap the Customize.
    5. Turn ON the background network usage. 

 

Note: App Power Saving is a Samsung specific option to limit the background tasks of apps. By default, anything you don't open for a few days will be set to save power. You can set Onfleet to never save power (which will keep the OS from ever limiting its background processes). 

 

Other Android Devices


1. Open Settings and tap Data Usage.
2. Find the Onfleet app and ensure that “Restrict App Background Data” is not turned on.

 

Android Devices 7.0+

1. Enable usage of mobile data in the background.