Accessing Task Details

In this article, you will learn how to access all proof of delivery details once a task has been completed. Proof of delivery includes required photos, signature, barcode scans and any other information that is collected during task completion.

This article covers:

Double-click Completed Task

To view task details such as creation time, recipient name and phone number, destination details, and notes, simply double-click a task on either the sidebar or map. This will open the task modal with all the details relevant to this task.



2. Double-click on task (post-completion)

Upon task completion, photos, signatures, completion notes, task timeline, and feedback collected is instantly synced to the dashboard and will appear at the bottom of the task details modal. The 'View Route' option allows the dispatcher to review the route taken by the driver to complete the task. 



Tasks have timestamps for the following events in the task's Timeline section:

  • Task created: the time that this task was created
  • Task started: the time that the worker started this task
  • Task completed: the time that the worker marked this task complete
  • Driver departed: is either 60 seconds after the task has started, or when the driver has traveled 100m from the start task location (whichever comes first)
  • Driver arrived: is either the last time that a worker arrived within 150m of the task destination or if they never are within 150m of the task destination, it is the same as 'Task completed'

As a task progresses toward completion, more timeline events will be populated. 

Tasks may also have zero or more of the following attachments:

  • Photo
  • Barcode
  • Signature

Note: attachments (if collected by the driver) aren't available until after the task has completed. There may be delayed availability for some attachments, depending on driver mobile bandwidth, reception, duty status, and/or Onfleet processing.

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Task Export

The second method is to export a full task data set, which will provide a CSV file with all of the information associated with your organization's task history during a specified window.

Once exported, open the spreadsheet and navigate over to the desired columns labeled:

  • signatureUrl
  • photoUrl
  • feedbackRating
  • feedbackComments
  • barcodesCaptured
  • trackingViewed
  • signatureText



Note: Pictures and signatures will be in the form of URLs (see examples here: signature or photo).

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