In this article, you will learn a few extra tips and tricks for managing tasks.
Force Complete a Task
An in-transit task can be completed manually by a dispatcher in the dashboard. Normally this is needed because something happened while a driver was active on a task, preventing completion from the driver app. A few examples could include:
- driver simply forgets to complete a task
- device runs out of battery while active on a task
- order is cancelled by customer while delivery is in progress
The driver receives a push notification in their app when a task is force completed.
Note: the task must first be started by a driver before the 'Complete Task' option is available in the right-click menu.
There are two ways to force complete a task from the dashboard:
Right-click on task in the sidebar
Simply right-click on the active task in the sidebar and select "Complete task" from the options to reveal the force complete task view. From there, you can mark the task as successful or failed, leave notes and choose whether to notify the recipient.
Double-click on task in the map
You can also double-click on the active task in the map to reveal the same force complete task view. From there, select from the same options outlined above to complete the task.
Reverse Task Order
As a dispatcher, you can quickly reverse the order of the tasks on a driver's task list with a few clicks. This can save you time and eliminate mistakes when reshuffling tasks within your dashboard. Double click on the drivers name, then choose the actions drop down before selecting "reverse task order":
Here's a full video that will walk you through how to reverse the task order: