In this article, you will learn about Estimated Completion Time, how it differs from ETA, and how it's calculated.

This article covers:

Predictive ETA

Predictive ETA is the Onfleet estimate of when an on-duty driver is expected to arrive at each assigned task destination in his/her task list. Estimated route start and completion times are also calculated for each driver, in the case of Route Optimized tasks

Please note that the 'Predictive ETA' add-on must be enabled in the Add-ons section in Settings by the Admin user in order to use the Predictive ETA feature. That is included with Basic plans and above. Predictive ETA-based notifications are included in Premium plans and above. 

Arrival Time represented with the flag facing to the left:


Predictive ETA is distinct from ECT, which represents the estimated completion time.


Completion Time represented with the flag facing to the right:


Dispatchers can easily toggle between predictive ETA and ECT representations in the dashboard sidebar by clicking on an estimate. All other estimates will similarly be toggled. 



Notifications can also be set to be sent to recipients at a selected ETA threshold - even if the task is unstarted - by creating a 'Predicted ETA is..' notification, from the admin Communications tab in Settings. 



How are ETA's Calculated?

Onfleet ETAs are calculated by combining data from Google's Distance Matrix API and data obtained from sensors on the driver's smartphone. This allows us to adjust the provided ETA with real conditions on the ground resulting in more accurate, reliable estimates.

Read more about our machine learning algorithms in this article.  

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Estimated Completion Time (ECT) displays an estimated time of completion for all tasks assigned to on-duty drivers in your dashboard's sidebar. This estimate is based on Onfleet's proprietary machine-learning algorithm, which considers historic data from your specific organization.

Note: This feature is only available in the Basic plan and above. For more info about Onfleet's plans, visit our pricing page 


The ECT is denoted in the sidebar by a flag icon facing to the right, followed by the estimated time.

Delayed tasks have a flag icon that is colored according to the relative delay:

  • Gold flag: 1 - 30-minute delay
  • Orange flag: 30+ minute delay




Note: Estimated Completion Time (ECT) is different than the Estimated Time of Arrival (ETA).

ECT estimates the time that the task will be completed, including service time calculated by Onfleet (if not explicitly set for the task).

ETA is shown for the active task and estimates the time until the driver physically arrives at the task location.

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