In this article, you will learn about the Onfleet trial offer, how telephony billing works, and how to view and manage your current plan.
We do not store your credit card information, so none of your sensitive billing information ever hits our servers. We use Stripe, a PCI Service Provider Level 1 certified (the most stringent level of certification) payment processor to handle our recurring billing needs.
- Selecting a Plan
- Upgrading an Account
- View Current Plan
- Update Payment Information
- Non-Profit Discount
- Downgrade a Plan
- Cancel an Account
- Frequently Asked Questions
Selecting a Plan
Onfleet provides a 14 day trial for all plans; to convert a Trial account to a Paid account, select “Settings” located at the bottom-left corner of the dashboard and then to the “Plans and Billing” category.
Once in the “Plans & Billing” section, select “Manage Plan”. The Onfleet Billing App will open in a new browser window.
Once you select the plan you would like for your organization, you will be presented with Onfleet’s terms and conditions. Acknowledge the terms and conditions to proceed with the plan purchase.
You will then be presented with your prorated monthly invoice, Company Billing Information, and Payment Method. Enter your company Billing Information and your Payment Method; Onfleet supports card (Credit Card, Debit Card, Google Pay, and Apple Pay) and bank account payment methods.
Once you have entered the billing information, click on “Submit” and you will be taken to the “Success” page with a summary of your plan and current usage.
Upgrading an Account
To update your payment method, select “Settings” located on the bottom-left corner of your dashboard. From the “Settings” menu, select “Plans & Billing” then click on “Manage Plan”.
Your current plan is shown by default. If you desire upgrading your plan from a Launch to a Scale or Enterprise, you are able to do so in the "Choose a Plan" screen.
Monthly Upgrades: If you are on a monthly plan and upgrade to a higher-cost monthly plan, you will be charged a prorated amount for the remainder of the month and will immediately have access to the features of the new plan.
Annual Upgrades: If you are on an annual plan, you will be immediately credited with the unused months of your current plan and charged for 12 months of the new plan.
View Current Plan
You can view your current plan in the Plans & Billing tab in your admin's dashboard settings. You will also be able to see how many tasks have been completed in the current month, how many remaining in your plan, any overages or telephony fees, and other important information.
Update Payment Information
To update your payment method, select “Settings” located on the bottom-left corner of your dashboard. From the “Settings” menu, select “Plans & Billing” then click on “Update Payment Method”.Onfleet provides the following payment methods:
- ACH
- Debit Card
- Credit Card
- Apple Pay
- Google Pay
Note: There is a 3.5% processing fee for card, Apple Pay and Google Pay transactions.
To pay via Apple Pay on a Mac computer, use a Safari browser, and any web browser on iPhones or iPads. To pay via Google Pay, use a Chrome web browser.
Non-Profit Discount
Onfleet is happy to offer a discount on subscription fees for all organizations with less than 100 employees with evidence of 501(c)(3) non-profit status. Interested organizations should contact success@onfleet.com to apply.
Downgrade a Plan
You may downgrade your plan within 30 days of the end of your plan renewal date. You will maintain access to your current plan's feature set until the end of the month, at which time you will be automatically downgraded to the new plan.
If you have issues or concerns that we can address to make your experience better, please contact us at support@onfleet.com or billing@onfleet.com and we will work to find a solution
Cancel an Account
We’re always sorry to see you go! If you have issues or concerns that we can address to make your experience better, please contact us at support@onfleet.com or billing@onfleet.com and we will work to find a solution.
Here is how to cancel a plan:
Trials: It is not necessary to cancel a trial account. If a trial expires and you do not choose a plan your credit card will not be charged.
Active Plans: To request the cancellation of your account, simply click "Request account cancellation" and our Support team will cancel your account and provide confirmation via your admin email address.
Refunds: Per Onfleet's Terms of Service, there are no refunds of prepaid fees. If Onfleet determines a refund is justified in its sole discretion, Onfleet will deduct any processing fees incurred as part of the original transaction.
Frequently Asked Questions
What is a "task"?
A task is the core unit of work to be completed by drivers (e.g. a pickup or delivery). For billing purposes, tasks are counted when completed through Onfleet’s driver app or through any other method, such as an API call.
Why do you require a credit card for the free trial?
We require a credit card on file to configure your billing account and issue the free trial; however, no charges will be applied until you have selected a billing plan at the end of your 14-day trial period.
Can I get a discounted rate if I do high delivery volumes?
If your business expects to use more than 25,000 tasks per month, contact our sales team for enterprise pricing.
What payment methods does Onfleet accept?
You can pay for your plan’s monthly or annual subscription using Visa, Mastercard, or American Express. Additional payment methods are available with our annual Scale and Enterprise plans. Contact sales for more information.
Why are you charging separately for calls and SMS?
Telephony rates vary by country and usage varies tremendously from customer to customer. In order to charge for telephony fairly, we negotiate the best rates possible with our providers and then bill you for just your usage.