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Pricing FAQ

Please see below for answers to the most common questions about our pricing. Also refer to our plan comparison page to compare features included with each plan.

How do you charge for Onfleet?

Monthly Plans 

Monthly on the 1st of each month. Your bill will also include charges for task overages and telephony used in the previous month.

Annual Plans
12 months upfront. We will also charge you on the 1st of each month for task overages and telephony used in the previous month.

 

What is a “task”?

A task is the core unit of work to be completed by drivers (e.g. a pickup or delivery). For billing purposes, tasks are counted when completed through Onfleet’s driver app or through any other method, such as an API call.

 

Can I change my plan later?

Absolutely! You can upgrade or downgrade your subscription plan from within your Onfleet dashboard at any time. Upgrades go into effect immediately and downgrades go into effect at the start of your next billing period.

 

How does my free trial work?

Your risk-free trial allows you to try Onfleet to determine whether it will be a good fit for your business needs. A credit card is required upfront for validation purposes, but you will not be charged unless you select a plan from within your dashboard, once your trial has expired.

 

Why do you require a credit card for the free trial?

We require a credit card on file to configure your billing account and issue the free trial; however, no charges will be applied until you have selected a billing plan at the end of your 14-day trial period.

 

Can I get a discounted rate if I do high delivery volumes?

If your business expects to use more than 25,000 tasks per month, contact our sales team for enterprise pricing.

 

Can I get help with a custom API integration?

While we do not offer professional integration services, our support team is always happy to answer specific questions from your developers. We can also connect you with our network of trusted third-party development agencies who have experience integrating with Onfleet. Zapier is another great option that provides some of the benefits of a direct integration without a large investment.

 

What payment methods does Onfleet accept?

We use Stripe for payment processing. You can pay for your plan’s monthy or yearly subscription using Visa, Mastercard or American Express. Additional payment methods are available with our yearly Professional and Enterprise plans. Contact sales for more information.

  

How do I cancel my account?

You can cancel your account by logging into your dashboard, navigating to the settings tab at the top right, open the Billing & Plans tab. There you can make your cancellation request and we’ll process before next invoice payment.



How do I downgrade my plan?

You can change plan from Billing & Plans tab of dashboard. If you downgrade, you’ll maintain access to your current plan until the end of the month. On the 1st of month following your downgrade, you’ll be charged the new plan’s base rate and will lose access to any features not included in your new plan.

 

Why are you charging separately for telephony?

Telephony rates vary by country and usage varies tremendously from customer to customer. In order to charge for telephony fairly, we negotiate the best rates possible with our providers and then bill you for just your usage at cost (no markup). 

If you have more questions about our pricing, please do not hesitate to contact our sales team.

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