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De-grandfathered pricing FAQ

Please see below for answers to the most common questions about our new pricing. Also refer to our pricing comparison page to compare the features included with our different tiers.

How do you charge for Onfleet?

Monthly Plans 

Monthly on the 1st of each month. Your bill will also include charges for task overages and telephony used in the previous month.

Annual Plans
12 months upfront. We will also charge you on the 1st of each month for task overages and telephony used in the previous month.

 

What is a “task”?

Tasks are the core unit of work that needs to be completed by your drivers. For example, a task could be a delivery or pickup of a good or service.

 

Can I change my plan later?

Absolutely! You can upgrade or downgrade your subscription plan from within your Onfleet dashboard at any time. Upgrades go into effect immediately and downgrades go into effect at the start of your next billing period.

 

How does my free trial work?

Your risk-free trial allows you to try Onfleet to determine whether it will be a good fit for your business needs. A credit card is required upfront for validation purposes, but you will not be charged unless you select a plan from within your dashboard, once your trial has expired.

 

Why do you require a credit card for the free trial?

We require a credit card on file to configure your billing account and issue the free trial; however, no charges will be applied until you have selected a billing plan at the end of your 14-day trial period.

 

Can I get a discounted rate if I do high delivery volumes?

If your business expects to do 25,000 or more task per month, please contact our sales team for a custom annual subscription plan.

 

When do I pay for overages and telephony? 

Under both our annual plans and our monthly plans, you pay for overages and telephony from the prior month on the 1st of the following month. For example, if you are on an annual Basic plan and complete 3,500 tasks in October, you will be charged $160 on November 1st for the 1,000 task overage (at the $0.16 per task rate) plus any telephony fees from October usage.

 

Can I get help with a custom API integration?

While we do not yet offer professional services, our support team is always happy to answer specific integration questions to help your developers. We can also connect you with our network of third-party development agencies and contractors who have experience integrating with Onfleet. Zapier is another great option to get some of the benefits of a direct integration without a large investment.

 

What payment methods does Onfleet accept?

We are using Stripe as our payment merchant. You can set up your monthly or annual subscription using Visa, Mastercard, or American Express. If you would prefer to pay via ACH or check, please contact sales.

  

How do I cancel my account?

You can cancel your account by logging into your dashboard, navigating to the settings tab at the top right, open the Billing & Plans tab. There you can make your cancellation request and we’ll process before next invoice payment.

 

How does upgrading my grandfathered plan work?

If you upgrade in the middle of your billing period, you will be immediately charged for any usage during that period as well as the remainder of the calendar month at your new rate. If you used less than 700 tasks in your current billing period, we will charge you a pro-rated portion of our $125 monthly minimum. If you have upgraded to a new monthly plan, you will be on our standard billing period and charged on the 1st of every month going forward. 

 

Can I use the Chat feature to send messages to customers?

No, our in-app chat allows dispatchers to send and receive messages with drivers. Customer delivery SMS notifications are available in all Onfleet plans, billed separately at cost, and can be configured in the settings tab of your dashboard.



How do I downgrade my plan?

You can change plan from Billing & Plans tab of dashboard. If you downgrade, you’ll maintain access to your current plan until the end of the month. On the 1st of month following your downgrade, you’ll be charged the new plan’s base rate and will lose access to any features not included in your new plan.

 

Are there any additional costs for route optimization, barcode scanning, or other premium features on top of the base rate and task overage rate?

No, with our new tiered pricing model, you will receive unlimited usage of the features that are included within the tier that you select.

 

Can I pay for specific features from higher tiers instead of upgrading?

We no longer support a-la-carte pricing for specific features. If you have a question about a specific feature, please do not hesitate to contact our sales team.

 

Why are you charging separately for telephony?

Telephony rates vary by country and usage varies tremendously from customer to customer. In order to charge for telephony fairly, we negotiate the best rates possible with our providers and then bill you for just your usage at cost (no markup).

 

What if I do far fewer than 1,000 tasks per month?

No problem! That’s the upper limit, before overages, but we have plenty of customers using Onfleet for lower delivery volumes. Our pricing structure allows for customers to opt into specific tiers based on desired functionality and feature set.

 

 

If you have more questions about our new pricing, please do not hesitate to reach out to sales@onfleet.com

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