Route calls and messages

You can select how you want recipient communication to be routed. By default, the option to route calls and messages to 'Drivers' is selected. This means when the task is active and the recipient calls or texts a response, the communication will be routed to the Driver.

If the recipient responds after the task is completed, we make every attempt to determine the intended organization and send an email with the details to the organization's email address. If however, your organization has a Dedicated Phone Number, the recipient's communication after the task is completed will be routed to the Admin phone number as defined in your Dashboard Settings > Profile section. Should the Admin phone number listed not accept SMS, the recipient communication will be routed as stated above.

If you select the option to route calls and messages to 'Dispatcher', then all communication from recipients will be routed to the Dispatcher phone number.