In most cases, a task should be completed from the driver app. This will ensure all task completion details including completion location are captured. A driver can simply tap the Tap to Complete button at the bottom of the active task's view.
The post-completion modal will appear, allowing a status to be set (Succeeded or Failed), multiple photos to be attached, a signature captured, and some notes to be entered (e.g. "Left package with front desk").
To take additional photos, simply tap on your first photo and select Take New Photo.
However, there may be a situation in which a driver is unable to complete a task when, for example, they have lost or broken their mobile device.
Force Complete in Dashboard
To complete an active task from the dashboard, right-click the task on the map or the sidebar and choose
You will be required to enter a completion status of eitheror and have the option to enter completion notes.
Chooseto update the status to complete. Note: driver completion requirements will be ignored when force completing a task within the dashboard.