Do I need to get permission from my customers before sending SMS text messages?

Note: The following applies to United States customers ONLY.

Text messaging your customers is covered in the Telephone Consumer Protection Act (TCPA), which is governed by the Federal Communications Commission (FCC).

Essentially, the Act states that you must disclose the following two items in a "clear and conspicuous manner" at the time of mobile phone collection:

  1. By participating, you consent to receive text messages sent by an automatic telephone dialing system.

  2. Consent to these terms is not a condition of purchase.

Additionally, our telephony providers will handle the following messages on long codes in accordance with industry standards (Note: This is entirely independent of Onfleet opt-out settings and will not be reflected in the recipient profile in the dashboard).

STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, and QUIT will stop customers from receiving messages from your Onfleet number.

START and YES will opt customers back in to the messages coming from your Onfleet phone number.

HELP and INFO will return a message informing the customer that they can use the above commands to control the delivery of messages.