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Collect feedback from Recipients

You can enable a feedback form on the tracking page upon task completion, allowing your recipients to rate and provide feedback on their delivery experience.

To enable this feature, open Settings > Tracking > Customize 

Then check the "Enable feedback" box.

You must also have the {trakLink} tag inserted into one of your automatic notifications in order for this to be surfaced. This tag is included by default in the Task Started notification, but you may wish to create a notification with the Task Completed trigger and insert the {trakLink} tag again to encourage feedback.

Once collected, you can access the feedback through the task export feature or by opening the completed task sheet.

 

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