From thetab in Settings, you can choose whether the phone numbers of your drivers and recipients are anonymized during communications. This is done by routing calls and messages through our telephony provider, using an Onfleet phone number.
Anonymization protects the privacy of both parties (your drivers won't see your recipients' phone numbers and vice versa) and prevents further communication outside of an active task.
If you decide not to enable anonymization, voice and SMS communications between drivers and customers will not be routed through our telephony provider and will therefore display the actual contact number of either party.
Note: All trigger-based, automatic SMS notifications are inherently anonymous, as they must be dispatched to recipients via our telephony provider using either an Onfleet number or your custom organization number.