To disable notifications for an individual recipient, open a task of theirs by double-clicking it, or simply locate the recipient via Search. Next, double-click the Recipients section to open the editing modal. Click thebutton and then check the box to the left of Disable notifications for... Once saved, this recipient will no longer receive automated SMS notifications.
Additionally, our telephony providers will handle the following messages on long codes in accordance with industry standards (Note: This is entirely independent of Onfleet opt-out settings and will not be reflected in the recipient profile in the dashboard).
STOP will stop customers from receiving messages from your Onfleet number.
HELP will return a message informing the customer that they can use the above commands to control the delivery of messages.
If your recipient sent a STOP request by accident, please have them text 'JOIN' from the same number and let us know by emailing firstname.lastname@example.org so that we may restore their Onfleet notifications preferences.