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Create a notification

If you have Admin status, you can create custom SMS notifications by clicking the + button in the Communications tab under Settings (Note: there can only be one notification per trigger). Below the notifications window you will have the option to select the language in which you would like to communicate with your customers. 

Triggers

Choose a trigger for the notification:

  • Task Started Triggered when the driver starts the task from the driver app.
  • ETA is Triggered when the ETA falls below a certain threshold, which you specify.
  • Driver Arriving Triggered when the driver is within 150 meters (~500 feet) of the destination.
  • Task Completed Triggered when the driver completes the task from driver app and marks it as succeeded.
  • Task Failed Triggered when the driver completes the task from the driver app and marks it as failed.
  • Dependency Started Triggered when the driver has started a task that has dependent tasks linked  to it. A notification will be sent out to all recipients attached to the dependent tasks. For more information, please review Dependency Notifications.
  • Dependency Completed Triggered when the driver has completed a task that has dependent tasks linked to it. A notification will be sent out to all the recipients attached to the dependent tasks. 

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Create your message by entering text or tags into the field.

Task Type

By default, all notifications are sent to 'Pickup and Drop off Tasks' recipients, regardless of task type. Specialized messages can be designated for pickup and drop off tasks by selecting the task type from the For drop down menu and selecting 'Only Pickup Tasks' or 'Only Drop off tasks' for any trigger. 

Note that 'Pickup and Drop off Tasks' can not be used in combination with 'Only Pickup Tasks' or 'Only Drop off Tasks' for any trigger. 

Tags

Tags are variables that are replaced with text at the time the notification is sent. You can see a preview of what these tags translate into at the bottom of the notification details view. 

  • Recipient Name - {recipientName} - The name of the recipient for this task
  • Driver Name - {workerName} - The driver assigned to this task
  • ETA - {eta} - The estimated time to arrival for the driver to reach the recipient
  • Vehicle Description - {vehicleDescription} - The year, make, model of the vehicle used by the driver
  • License Plate - {vehicleLicensePlate} - The driver's license plate
  • Driver Phone number - {workerPhone} - The driver's phone number
  • Task ID - {taskShortId} - The Task ID, as seen from the Onfleet dashboard 
  • Address (Short) - {destinationAddressShort} - The recipient's street address (without city, state, or zipcode)
  • Address (Long) - {destinationAddressLong} - The recipient's street address (including city, state, and zipcode)
  • Tracking Link - {trakLink} - a link that the recipient can click on to track the driver's location in real-time (to customize this web view, see recipient tracking page). Once a task has been completed, this link can be enabled to automatically convert into a feedback page 
  • Organization Name - {creatorName} - The name of your organization, as specified in Admin settings
  • Executor Name - {executorName} - The name of the organization that has been delegated to complete this task (for use with connected organizations)
  • Merchant Name - {merchantName} - The name of the organization that originally created this task (for use with connected organizations)

We do our best to handle various circumstances appropriately, for example:

  • If a task is started when the driver is within 150 meters of the destination and you have notifications set up with Task Started, ETA and Driver Arriving triggers, we will only send the Driver Arriving notification.
  • If the driver loses connectivity when the ETA is 12 minutes and re-gains it when the ETA is 6 minutes, but there is a 10 minute trigger set up, it will use the actual ETA (6 minutes) in the notification that gets sent, provided you used the appropriate {eta} tag rather than entering "10 minutes" directly into the notification text.
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