Contact a recipient

Tap on the recipient’s name in the task details screen and tap Message or Call to contact them. If communications are set to be anonymized, calls and messages will be directed to the Onfleet service phone number and routed to the recipient via our telephony partners. Otherwise, they will go directly from the driver’s number through to the customer.


Note: Only the recipient of the task currently in progress may be contacted. Once the task is completed, he or she can no longer be contacted. If a recipient attempts to contact the driver through the Onfleet service phone number once a task has been completed, it will not go through.