In this article, you will learn how to disable notifications that are sent to your organization's recipients. Your organization can choose to disable notifications to an individual recipient or to all recipients.
This article will cover:
Disable Notifications for Individual Recipients
To disable notifications for an individual recipient you will need to access the "Recipient Profile". To find the "Recipient Profile" you can either open a task of the recipient by double-clicking it, or simply locate the recipient via "Search" by searching their phone number.
Next, double-click the "Recipients" section, then click the "Edit" button, and then check the box to the left of "Disable notifications for...". Once saved, this recipient will no longer receive automated SMS notifications.
Additionally, our telephony providers will handle the following messages on long codes in accordance with industry standards (Note: This is entirely independent of Onfleet opt-out settings and will not be reflected in the recipient profile in the dashboard).
STOP will stop customers from receiving messages from your Onfleet number.
HELP will return a message informing the customer that they can use the above commands to control the delivery of messages.
If your recipient sent a STOP request by accident, please have them text 'START', `YES`, or `UNSTOP` from the same number and let us know by emailing firstname.lastname@example.org so that we may restore their Onfleet notifications preferences.
Disable Notifications for All Recipients
To disable notifications for all recipients, your organization can simply have no notifications set in your "Communications" tab.