An admin can select whether to route calls coming from the recipient directly to the driver performing the task or route all of the calls back to the organization by choosing "Admin".
If you would prefer to have your recipients communicate with your organization directly, you can set all the dispatcher profile phone numbers to the same number to ensure calls are routed to a dedicated number.
Note: Due to the possibility of multiple tasks being active, administrators are not able to respond directly to inbound SMS messages from recipients.
To edit where to route recipient calls and messages, log into the dashboard and select the "Settings" tab on the upper right corner of the dashboard then select the "Communications" category.
Once in that category, select where you would like to route your recipient calls and messages to: