Note: Chat is currently a beta feature. Please submit feedback to firstname.lastname@example.org.
Onfleet allows you to chat with your drivers, and with other dispatchers in your organization, directly from the dashboard. You can enable this feature in your administrator dashboard settings, under the "Add-ons" tab.
Once enabled for your organization, all dispatchers will see a sidebar located on the left of the dashboard. By clicking the 'New conversation' icon at the top, you will be able to initiate a conversation. When a message is received, you will be alerted through dashboard and browser alerts, and the sender will appear at the top of the chat sidebar, with a red dot.
Your drivers will have a new 'Chat' tab at the bottom of their app. They can view received messages from here, and can initiate new conversations with any dispatcher that manages their team(s).
Drivers can include photos and screenshots in their messages: