In this article, you will learn about the driver status on your dashboard and how to force a driver offline.
Driver Status
Driver status is displayed with a color and short text string ("status text") in the sidebar (underneath the driver name) and on the map in the pop-up bubble that appears on rollover or click of a driver's icon.
Drivers can be:
- In Transit (Online of Offline)
- Idle (Online or Offline)
- Off duty
In Transit: The driver is "on-duty" and is actively executing a task. A driver in transit will be location tracked and will appear as a blue dot icon on the map and the sidebar. Drivers can be online or offline. Offline drivers will be marked by a cloud with a slash going through it.
Idle: The driver is "on-duty" but is not actively executing a task. An idle driver's location will be tracked and he/she will appear as a green dot icon on the map and the sidebar. Drivers can be online or offline. Offline drivers will be marked by a cloud with a slash going through it.
Off-duty: The driver is "off-duty." An off-duty driver's location will not be tracked and he/she will not appear on the map. Off-duty drivers appear in the sidebar as a grey dot icon.
Offline: Drivers will display as "Offline" when they are in limited or low bandwidth and will have two minutes to start or complete tasks before they need to return to bandwidth. These drivers are marked by a slashed cloud icon. Note that Offline status is determined entirely by network connectivity
Delayed Status
You can easily determine if a task or driver is, or will be, delayed by reviewing either the sidebar or map view.
Task: Task is unassigned or assigned, and the current time is after the time, or the ETA will put the driver at that location after the time. A delayed task will appear in the map and sidebar with a small gold dot on the top right corner of the task's icon.
Driver: Driver has one or more tasks assigned to him/her that are delayed. In all statuses, icon will appear with a gold dot in the upper right corner. If active, the status text will display by how many minutes their current task is estimated to be delayed.
Force Driver Off Duty
Dispatchers and Admins can force a driver to go off duty.
To be able to force a driver off duty, the driver must be either Idle or Not Responding. Admins or Dispatchers can then select the driver on the dashboard, right-click and select "Force driver off duty".